Guarantee Policy

1. Satisfaction Guarantee

Koltiska Collective Home Cleaning Services (“Company,” “we,” “us,” or “our”) warrants that cleaning services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. Client acknowledges and agrees that cleaning services are subjective in nature and that perfection is not guaranteed.

2. Notice of Dissatisfaction

2.1 Mandatory Notice Period

Any claim of dissatisfaction must be reported to the Company within twenty-four (24) hours of service completion.

2.2 Waiver by Failure to Notify

Failure to provide notice within the required timeframe constitutes full acceptance of services as rendered and a complete waiver of any and all claims, disputes, remedies, or adjustments related to that service.

3. Management Inspection Rights

3.1 Right to Inspect

Upon receipt of a notice of dissatisfaction, the Company reserves the right, at its sole discretion, to conduct an in-person inspection of the property and/or affected areas before determining any resolution under this Guarantee.

3.2 Access Requirement

Client agrees to provide reasonable access to the property for inspection purposes. Failure or refusal to provide access may result in denial of any re-clean, service credit, or other accommodation.

3.3 Inspection Timeframe

Inspections, if elected by the Company, shall occur within a reasonable timeframe, typically within five (5) business days of the notice of dissatisfaction, subject to availability.

3.4 No Admission of Liability

Any inspection conducted does not constitute an admission of fault, negligence, breach, or inadequate performance.

4. Documentation Requirements

4.1 Client Documentation

The Company may require photographs, videos, or written descriptions of the alleged issue as part of its review process.

4.2 Accuracy Requirement

Any documentation provided must fairly and accurately represent the condition of the area at the time of service completion. Misrepresentation, staging, alteration, or omission of relevant facts may result in denial of coverage under this Guarantee.

5. Exclusive Remedy

If a reported issue is submitted within the required notice period and is verified by the Company, Client’s sole and exclusive remedy shall be determined at the Company’s sole discretion and limited to one (1) of the following:

A single re-clean of the specific area(s) identified, at no additional charge; or
Issuance of a non-cash service credit to Client’s account, applicable only toward a future cleaning service.

No other remedies, adjustments, offsets, or compensation shall be available.

6. Final Determination

The Company’s findings following review and/or inspection shall be final and binding. Client agrees that disagreement with the Company’s determination does not entitle Client to additional remedies, credits, refunds, or compensation.

7. No Refund Policy

Refunds are not offered under any circumstances, including but not limited to dissatisfaction, partial completion, early termination, scheduling issues, access limitations, or subjective expectations. Client expressly agrees that re-cleans or service credits constitute adequate and sufficient consideration.

8. Service Credits

All service credits issued under this Guarantee:

Have no cash value
Are non-transferable
May only be applied toward future services provided by the Company
May expire if not used within a timeframe determined solely by the Company
Do not constitute an admission of fault, negligence, or liability

9. Exclusions

This Satisfaction Guarantee does not apply to:

Areas or items not included in the original scope of work
Concerns reported after the 24-hour notice period
Pre-existing conditions, excessive wear, damage, or permanent staining
Areas inaccessible or restricted at the time of service
Services altered, interfered with, or inspected by Client during performance
Add-on services not included in the original booking

10. Limitation of Liability

To the fullest extent permitted by Ohio law, the Company’s total liability arising from or related to any cleaning service, whether in contract, tort, or otherwise, shall not exceed the amount paid for the specific service giving rise to the claim.

This Guarantee supersedes all other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purpose.

11. Governing Law

This Guarantee Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict-of-law principles.