Privacy Policy

Welcome to Koltiska Collective Home Cleaning Services (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, interact with our booking platforms, or otherwise communicate with us.

1. Information We Collect

1.1 Personal Data

We collect personally identifiable information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address

  • Service location and scheduling information

  • Payment and billing information (processed securely through third-party providers)

  • Communications, inquiries, and customer support records

This may occur when you:

  • Submit a booking or service request

  • Create an account

  • Communicate with us via email, phone, SMS, or chat

  • Subscribe to newsletters or service notifications

1.2 Usage Data

We may automatically collect device and browsing information such as:

  • IP address and device identifiers

  • Browser type and version

  • Log data (pages visited, time spent, referral pages)

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing, managing, and improving our services

  • Scheduling and coordinating cleaning appointments

  • Processing payments and verifying authorization

  • Communicating service updates, confirmations, and policy notices

  • Enhancing user experience and website functionality

  • Complying with legal, regulatory, and contractual obligations

3. Credit Card & Payment Information (FACTA Compliance)

We comply with the Fair and Accurate Credit Transactions Act (FACTA) and applicable federal and Ohio privacy laws.

  • Credit card information is processed only through secure, PCI-compliant third-party processors.

  • We do not store full credit card numbers, CVV codes, or magnetic stripe data.

  • Receipts display no more than the last four (4) digits of your card number.

Credit card information is never shared with subcontractors, cleaners, or service providers. Service professionals do not have access to client payment details.

4. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes outlined above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

5. How We Share Your Information

We do not sell, rent, or lease personal information. We may share information only:

  • With third-party service providers (e.g., booking platforms, payment processors) as necessary to perform services on our behalf

  • To comply with legal obligations or lawful requests

  • To protect the rights, safety, or property of the Company, users, or others

All third parties are required to maintain confidentiality and appropriate data protection standards.

6. Ohio Governing Law

This Privacy Policy is governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

7. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13. If we learn we have collected personal information from a child under 13 without verified parental consent, we will delete that information.

8. International Data Transfers

Your personal information may be stored and processed in the United States or other jurisdictions where privacy laws may differ. By using our Site and services, you consent to such transfer, storage, and processing.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. We will post any revised policy on our website with a new effective date. You are advised to review this Privacy Policy periodically for changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you may contact us:

Mailing Address:
Attn: Data Protection Officer
Koltiska Collective, LLC
PO Box 771386
Lakewood, OH 44107-0056