Terms and Conditions

Koltiska Collective

1. Agreement Overview

By accessing this website, submitting a booking request, and/or using cleaning services provided by Koltiska Collective (the “Company”), you agree to be bound by these Terms & Conditions and all applicable federal, state, and local laws, including the laws of the State of Ohio.

If you do not agree to these Terms & Conditions, you may not use this website or book services.

All website materials are protected by applicable copyright and trademark laws.

2. Satisfaction Guarantee

Koltiska Collective is committed to providing high-quality cleaning services.

If you are not satisfied with a completed service, you may request a follow-up visit under our satisfaction guarantee. Requests must be submitted within twenty-four (24) hours of service completion.

A follow-up visit will address documented areas of concern only and may involve a different cleaning team. This guarantee is limited strictly to re-cleaning and does not include refunds, discounts, or monetary compensation.

3. Service Booking & Platform Use

The Company utilizes a third-party scheduling and payment platform to facilitate bookings, scheduling, and payments.

All bookings are subject to availability. Clients are responsible for providing access to the premises at the scheduled service time. Failure to provide access may result in a lock-out fee, rescheduling fee, or cancellation fee at the Company’s discretion.

4. Payments, Credit Card Authorization & Maintenance of Payment Method

Accepted Payment Methods

The Company accepts credit cards only.
Cash, checks, ACH, or other forms of payment are not accepted.

Payment Timing

Payment is due on the day of service, unless otherwise agreed in writing.

Credit Card Authorization

By providing a credit card and booking services, the Client authorizes the Company to charge the card on file for:

  • Completed cleaning services

  • Approved add-on services

  • Applicable cancellation, rescheduling, or lock-out fees

  • Rate adjustments resulting from loss of recurring service eligibility

  • Late payment, recovery, or administrative fees, if applicable

The Client further authorizes the Company to pre-authorize the card prior to service to verify funds availability.

Maintenance of Valid Payment Method

Clients must maintain a valid credit card on file at all times while:

  • Any booking is scheduled

  • Any cancellation or rescheduling window remains open

  • Any pricing adjustment, rate correction, or balance remains pending

Removal, disabling, or invalidation of the payment method during this period constitutes a material breach of these Terms & Conditions and may result in, without limitation:

  • Immediate suspension of services

  • Conversion of recurring services to one-time pricing

  • Immediate invoicing for outstanding balances

  • Referral of unpaid balances to a third-party collection agency

Credit Reporting:
The Client expressly acknowledges and agrees that unpaid balances may be reported to one or more consumer credit reporting agencies in accordance with applicable federal and Ohio law. Such reporting may negatively impact the Client’s credit profile.

5. Recurring Services, Minimum Commitments & Rate Eligibility

Eligible Service Frequencies

Recurring service pricing may be offered for the following frequencies:

  • Weekly

  • Every two (2) weeks

  • Every three (3) weeks

  • Monthly

One-time services are not eligible for recurring discounts.

Minimum Commitment Requirements

All recurring services are evergreen and automatically renew unless canceled in accordance with these Terms & Conditions.

Minimum initial commitment periods apply as follows:

  • Weekly, Every Two Weeks, Every Three Weeks:
    A minimum of ninety (90) days or three (3) consecutive cleanings, whichever occurs first

  • Monthly Service:
    A minimum of six (6) months

Once the initial commitment period is satisfied, services continue on an evergreen basis subject to the cancellation and rescheduling policies below.

Permitted Skips

One (1) skip or reschedule is permitted within any rolling ninety (90) day period without impact to recurring rate eligibility.

Additional skips, repeated rescheduling, or pattern cancellations may result in loss of recurring pricing.

Loss of Recurring Rate Eligibility

If a Client:

  • Cancels recurring services before satisfying the minimum commitment, or

  • Repeatedly cancels, skips, or reschedules services in a manner inconsistent with maintaining a recurring schedule

the Company may, at its discretion:

  1. Reclassify affected services as one-time cleanings, and

  2. Adjust pricing for any discounted visits to the standard one-time service rate

Any resulting price difference will be charged to the card on file in accordance with Section 4.

This adjustment reflects the applicable service rate and does not constitute a penalty or cancellation fee.

6. Cancellations & Rescheduling

Client Cancellations

Cancellations may, at the Company’s discretion, be subject to the following fees:

  • 50% of the booking total if canceled after 1:00 a.m. three (3) days prior to service

  • 75% of the booking total if canceled after 1:00 a.m. two (2) days prior to service

  • 100% of the booking total if canceled after 1:00 a.m. one (1) day prior to service

These fees help offset reserved labor and operational costs.

Weather-Related Cancellations

Services operate in most weather conditions typical to the service area. Cancellations based solely on forecasts or anticipated weather do not qualify for penalty-free cancellation.

If the Company cancels or reschedules a service due to unsafe conditions as determined at the Company’s sole discretion, no cancellation or rescheduling fees will apply.

Rescheduling

Rescheduling requests made within five (5) hours of the scheduled service time may be subject to a $25 rescheduling fee, at the Company’s discretion.

Rescheduling requests made within the cancellation windows listed above may be treated as cancellations and subject to applicable cancellation fees.

7. Workforce, Insurance & Indemnification

Services are performed by Company employees and/or carefully vetted independent subcontractors.

To the fullest extent permitted by Ohio law, the Client agrees to indemnify, defend, and hold harmless Koltiska Collective from claims, damages, or losses arising from conditions at the Client’s premises, Client negligence, or failure to provide a safe working environment. This obligation survives completion or termination of services.

8. Scope of Work, Provider Engagement & Non-Solicitation

Cleaning providers may perform only services booked through Koltiska Collective. Providers are not authorized to perform off-platform or side work.

Clients agree not to solicit, hire, or contract with any cleaning provider introduced through the Company for a period of twenty-four (24) months following the last service.

Liquidated damages for breach of this provision are $5,000 per provider, which the parties agree represents a reasonable estimate of damages and not a penalty.

9. Website Use License

Permission is granted to temporarily view website materials for personal, non-commercial use only. You may not modify, copy, redistribute, reverse engineer, or mirror website materials.

Violation of these terms automatically terminates this license.